Account & access
Creating your account, signing in, passwords, and deleting your account.
- Create your account — Also asked as: sign up · register · new account · verification code
- Reset a forgotten password — Also asked as: can't log in · forgot password · locked out · change my password
- Delete your account — Also asked as: close my account · cancel my account · remove my data · delete everything
Uploads
Adding content one file or many at a time, cover images, Vimeo import, and what happens while it processes.
- Upload your first file — Also asked as: add content · supported file types · how big can my file be · paste text
- What the upload status labels mean — Also asked as: stuck on processing · how long does processing take · still uploading
- Why an upload failed — Also asked as: upload error · file not supported · upload limit reached · duplicate file
- Add a cover image or thumbnail to an upload — Also asked as: thumbnail · change the picture · preview image · poster image · cover photo
- Upload many files at once — Also asked as: bulk upload · batch upload · multiple files · upload a whole series
- Import videos from Vimeo — Also asked as: connect vimeo · import from vimeo · vimeo integration · bring in my vimeo videos
- What content works best — Also asked as: poor results · nothing found · silent video · music only · what should I upload
Players
Building players, embedding and branding them, CTAs, sharing, and keeping their answers fresh.
- Build a player — Also asked as: create a widget · FAQ vs Journey vs Story · new player
- Embed a player on your site — Also asked as: embed code · add to my website · install the script · iframe
- Change how a player looks — Also asked as: branding · change colours · add my logo · restrict domains
- Add a call-to-action button to a player — Also asked as: add a button · link to my course · promote my product · CTA · promo image
- Turn on the selection screen — Also asked as: welcome screen · landing screen · opening screen · welcome message · two-screen player
- Restrict which sites can embed a player — Also asked as: domain restrictions · allowed domains · someone copied my embed code · whitelist my site · lock to my website
- Control how a player looks when its link is shared — Also asked as: link preview · share card · social preview · og image · stop search engines indexing my player
- Branding and the TruGuide badge — Also asked as: remove the watermark · remove TruGuide logo · add my logo · white label · change colours
- What the Guide Response is — Also asked as: AI summary · the text above the results · context paragraph · turn off the summary
- Why a player shows old results, and how to refresh it — Also asked as: changes not showing · player not updated · stale results · old answers · I changed the questions but nothing happened
- Voices, captions and translations — Also asked as: text to speech · change the voice · captions · subtitles · translate my content · other languages
Library
Grouping your uploads so players can draw on a whole set at once.
- Group uploads into a collection — Also asked as: group my files · folders · organise uploads
Plans & billing
What each plan and the free trial include, the Free plan's limits, referrals, and changing plan.
- What each plan includes — Also asked as: pricing · how much does it cost · compare plans · storage limit · upgrade
- How the free trial works — Also asked as: will I be charged · when does the trial end · cancel my trial · do I need a credit card · trial length
- What the Free plan includes — Also asked as: upgrade required · why is embed locked · what can't I do on free · free plan limits · inactive account
- Refer someone and earn a reward — Also asked as: referral link · refer a friend · invite someone · referral reward · affiliate
Team
Inviting teammates, roles, and how many seats each plan has.
- Invite a teammate — Also asked as: add a user · seats · share my account · remove someone
Analytics
What each metric on the Analytics page measures.
- Read your analytics — Also asked as: what does click rate mean · visitor numbers · engagement · metrics