What the Free plan includes
Also asked as: upgrade required · why is embed locked · what can't I do on free · free plan limits · inactive account
The Free plan lets you upload content and build players to see how TruGuide works. Several things that matter for running players on your own site need a paid plan.
On Free you can
- Upload content, within the Free allowances
- Build players — as many as you like
- Use and share a player through its TruGuide link
On Free you can't
- Embed a player on your own website. The embed option shows "Upgrade your plan to embed this player on your site"
- Add your own branding or remove the TruGuide badge
- Group uploads into collections
- See analytics
- Add call-to-action buttons
- Translate captions
What each upgrade unlocks
| Plan | Adds |
|---|---|
| Core | Embedding on your site, branding, collections, analytics, CTAs, caption translation |
| Premium | Everything in Core, plus the FAQ player and higher allowances |
| Enterprise | Everything in Premium, plus audio translation and white-label options |
Your exact allowances are always on your Subscription page.
Inactive free accounts
A Free account that goes unused for a year is scheduled to expire. You'll be warned by email 30 days before, and there is a 90-day grace period after the expiry date during which signing in brings the account back. Upgrading at any point removes the expiry.