Why a player shows old results, and how to refresh it

Also asked as: changes not showing · player not updated · stale results · old answers · I changed the questions but nothing happened

To answer instantly, a player keeps a search cache: pre-computed results for its suggested questions. If you change the content a player draws on, or change its suggested questions, the cached answers can lag behind until they are rebuilt.

Refreshing the cache

1. Go to Players and open the player
2. Open its Cache page. It lists each cached question, when it was cached, and when it expires
3. Select Refresh Cache to rebuild every entry from your current content

If the cache is empty, use Build Cache to precompute results for your suggested questions.

When to do this

• After adding, removing or replacing uploads in a player's content selection
• After editing the suggested questions
• When a player keeps giving an answer you know is out of date

Cached entries expire on their own after a while, so the player will catch up eventually without you doing anything. Refreshing just makes it immediate.