Reset a forgotten password

Also asked as: can't log in · forgot password · locked out · change my password

If you can't sign in, you can set a new password yourself using a code sent to your email address. You don't need to contact support.

Steps

1. On the sign-in page, select Forgot password?
2. Enter the email address on your account and select Send Reset Code
3. Check your email for a 6-digit code. The code is numbers only
4. Back in the browser, enter the code along with your new password, twice
5. Select Reset Password, then sign in with the new password

Everything happens on one page. After you request the code, the same screen switches to asking for the code and your new password - so don't close the tab while you fetch the code from your email.

Password requirements

Between 8 and 128 characters, and both fields must match.

If you never verified your email

An account that was created but never confirmed cannot receive a reset code. The page detects this and offers Resend Verification Email instead. Verify your address first, then reset your password.

If the code doesn't arrive

• Check your spam or junk folder
• Confirm you used the address you signed up with - an unrecognised address produces no email
• Request a new code from the start of the flow